Name:

Company:

E-mail Address:

Phone Number:

IICRC Certification #:

Serial #:

(your Serial # is the eight-digit number on your e-mail invoice — the Serial # is required to process the quiz)

1. A well-executed long term maintenance program begins:
on the street at the front of the building
in January
at the end of the walkoff matting
at the front entrance of the building

2. Marble usually has a porous surface similar to:
VCT
concrete
VAT
resilient

3. Microfiber mopping systems do not require:
a custodian
wheels
water
as much cleaning solution as traditional mops

4. Floor finish can be selectively removed by:
deep scrubbing
floor stripping
routine mopping
recoating procedures

5. Polishing dimensional stone can be accomplished by:
super fine abrasives or powders
auto-scrubbers
red floor pads
hog hair burnishing pads

6. Sanding screens or disks used in wood floor refinishing procedures can be driven with:
counter-rotating brush machines
auto-scrubbers
single disk floor machines
wet vacuums

7. In schools, cost-effective flooring usually consists of this flooring type:
marble
granite
Travertine
resilient

8. Conductive (ESD) flooring uses electrical grounding to prevent:
electrostatic discharge
overcharging auto-scrubber batteries
vapor lock
cell phone calls

9. In the 1940’s and 1950’s, the best grades of linoleum were called:
flat linoleum
battleship linoleum
curved linoleum
tin linoleum

10. The Moh’s hardness scale has numbers ranging from:
1-3
5-100
3,000-20,000
1-10

11. Some limestone will show evidence of fossils, but most do not because:
a fine grinding that takes place during settlement
water flowing through the stone during development
limestone is too hard to accept fossil impressions
limestone is actually granite

12. A glossy surface on a soft stone floor tile can wear away due to:
floor mops with microfiber frames
scrubbing techniques using brushes instead of pads
heavy amounts of foot traffic and using improper maintenance techniques
sun fading because of southern exposures

13. The coating on some ceramic tiles designed to give an extra layer of protection from foot traffic or staining is called:
gloss
glaze
putty
wax

14. A finer type of ceramic tile, using a higher grade of ingredients, similar to the minerals found in fine dinnerware is:
quarry tile
saltillo tile
porcelain tile
porcelain tile

15. Solid plank wood flooring must be installed:
nailed to a wooden substrate, on or above grade (higher levels of building)
below grade (lower level of building)
with glue, directly to the substrate either on or above grade
with local handymen and screw guns

16. The first line of defense in keeping dust and grit off floor surfaces is:
preventative maintenance procedures
routine maintenance procedures
restorative maintenance procedures
interim maintenance procedures

17. Laminate flooring has what percentage of actual wood?
100%
50%
25%
0%

18. Water, a liquid commonly used in cleaning and maintenance procedures, has a property called:
bubbling
porosity
capillary structure
surface tension

19. The pH scale is used to determine the relative acidity or alkalinity of a:
dry cleaning solvent
nitrogen based solution
label based cleaning solution
water based solution

20. Sanitizing detergent solutions are used in environments requiring:
bacteria or germ control
late night cleaning
a doctor’s note
special mopping strategies

21. The type of detergents normally used when cleaning industrial facilities like garages and workshops are usually:
acidic rinses
solvent detergents
neutral cleaners
multi surface capable detergents

22. Dilutions ratios need to be used when mixing detergents into containers larger than:
55 gallons
30 gallons
10 gallons
1 gallons

23. Synthetic abrasive stripping pads can be cleaned and re-used by soaking in:
alcohol
water
hydrogen peroxide
stripping solution

24. The two basic types of stone and grout sealers are:
penetrating and topical
porous and non-porous
expensive and more expensive
clear and milky

25. Dust mopping is considered to be:
a restorative maintenance service
not necessary if auto scrubbing will follow
a final procedure for all floors
a routine maintenance service

26. Floor finish needs to be removed when the following occurs:
management requires this step
snow and ice are brought in from outside
traffic or wear patterns start to develop
sun shines in the southern windows of the building

27. VCT is an acronym for:
Very Careful Tile
Vinyl Combination Tile
Variety Composition Tile
Vinyl Composition Tile

28. Burnishing is accomplished by using a:
planetary-drive floor machine
high-speed floor machine
counter-rotating brush machine
low-speed floor machine

29. Linoleum flooring was patented in the year:
1910
2007
1845
1956

30. VAT is a type of vinyl flooring sold worldwide and contained:
alcohol
aluminum
apples
asbestos

31. Slate belongs in this stone category:
Igneous
Sedimentary
Metamorphic
Granite

32. The mona coturra process of ceramic manufacturing means:
double-fired
baked on
smoke finished
single-fired

33. On the pH scale, the number 7 represents:
alkaline
neutral
ionic
acid

34. Silicone penetrating sealers repel:
water
oil
water and oil
none of the above

35. Portland cement grout comes in two basic forms known as:
porous and non-porous
furan and plastic
epoxy and resin
sanded and nonsanded

36. A whitish, powdery substance that appears after moisture evaporation on cement based grout or porous natural stone and some man-made tile is called:
effervescence
scumming
efflorescence
chalking

37. To minimize damage to the surface, routine maintenance on solid wood or engineered wood surface should avoid:
large amounts of dust-mopping
small amounts of microfiber toweling
specific amounts of alkaline detergent
large amounts of water

38. Auto scrubbers take the place of three pieces of equipment, such as a mop bucket for dispensing solution, a floor machine for agitation and a:
wet vacuum for picking up spent solution and soils from flooring
dust mop for picking up dry soils from flooring
wet mop for absorbing soils from flooring
burnisher for adding gloss to flooring

39. Concrete in outdoor parking and building apron areas has a normal pH of:
10
12
3
9

40. Igneous stone is formed from cooled:
glaze
comma
magma
wood